Frequently Asked Questions
Everything you need to know about your order and our exquisite collections.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since our lingerie follows vintage-inspired tailoring, we recommend measuring your bust, underbust, and hips accurately or contacting our fit specialists for personalized advice.
What is your return policy for intimate apparel?
For hygiene reasons, items must be returned in their original condition, unworn, and with all tags and protective adhesive strips intact. Returns must be initiated within 30 days of delivery.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I care for my silk and lace garments?
To preserve the delicate nature of our fabrics, we strictly recommend hand washing in cold water with a gentle silk detergent. Always air dry flat and avoid wringing or tumble drying.
Can I modify or cancel my order after it has been placed?
We aim to process orders quickly. If you need to make a change, please contact our customer service team within 1 hour of placement. Once an order has reached the packing stage, we are unable to cancel or modify it.
Are your products authentic Dita Von Teese designs?
Yes, this is the official online boutique. Every piece is an authentic design created by Dita Von Teese, characterized by her signature vintage glamour and high-quality craftsmanship.